This Privacy Policy explains how betbot collects, processes, stores, and protects the personal information of every Member who uses the betbot Platform in Bangladesh. Your privacy is a fundamental part of the betbot trust commitment.
betbot ("betbot", "we", "us", "our") operates the online betting and casino platform available at betbot.biz (the "betbot Platform"). As a platform serving Members across Bangladesh, betbot is fully committed to protecting the privacy and personal data of every individual who interacts with its services.
This Privacy Policy ("Policy") describes in detail the categories of personal data betbot collects, the purposes for which that data is processed, the circumstances under which it may be shared with third parties, the security measures applied to protect it, the retention periods applied, and the rights available to Members with respect to their personal data.
This Policy applies to all personal data collected through the betbot website, the betbot account registration and betbot Login processes, payment transactions, customer support communications, and any other interaction a Member has with the betbot Platform. It is to be read alongside the betbot Terms & Conditions and Responsible Gaming Policy, both of which are published on the betbot website.
betbot collects personal data from Members through several channels. The categories of personal data collected, and the primary source of each, are set out in the table below:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, National Identity Card (NID) number, passport number | Provided by the Member during registration or KYC verification |
| Contact Data | Mobile phone number, email address, residential address (district, city, division) | Provided by the Member during registration or account updates |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, bank account details, deposit and withdrawal transaction records | Provided by the Member during payment setup; generated by platform transactions |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatically collected when the Member accesses the betbot Platform |
| Usage Data | Pages visited, games played, bet history, session duration, feature interactions | Automatically generated by the betbot Platform during Member sessions |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Generated when a Member contacts betbot support |
| Verification Data | Copies of government-issued ID documents, selfie photographs submitted for identity verification | Provided by the Member during KYC or enhanced due-diligence procedures |
betbot does not collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data for identification purposes beyond the standard identity verification photographs required for KYC compliance. betbot does not collect data from Members known to be under 18 years of age; where such collection occurs inadvertently, the data is deleted promptly upon discovery.
betbot processes Member personal data strictly for defined, lawful purposes. The primary purposes for which betbot uses the personal data it collects are as follows:
betbot processes Member personal data on the following legal bases:
betbot does not sell, rent, or trade Member personal data. betbot may share Member personal data with third parties only in the following strictly limited circumstances:
betbot shares the financial data necessary to process your deposit or withdrawal transactions with the relevant payment service provider (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or Visa/Mastercard). These providers process your data solely to execute the requested transaction and are contractually bound to keep your data secure and confidential.
betbot may engage third-party KYC and identity verification service providers to assist with the verification of Member identity documents. These providers operate under strict data processing agreements and are permitted to use Member data only for the purpose of identity verification on betbot's behalf.
betbot's game library is supplied by third-party game studios including Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi. Limited technical session data may be transmitted to these providers to facilitate game delivery. No financial data or sensitive identity documents are shared with game studios.
betbot may disclose Member personal data to law enforcement agencies, regulatory bodies, or courts where betbot is legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of betbot, its Members, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of betbot's business, Member personal data may be transferred as part of the transaction. betbot will notify affected Members via the betbot Platform or registered email address prior to any such transfer taking effect.
The betbot Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. The types of cookies betbot uses are described below:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core platform functions including betbot Login session management, bet placement, and payment processing. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remember Member preferences such as language, display settings, and responsible gaming tool configurations. | Up to 12 months |
| Analytics | Collect anonymised usage data to help betbot understand platform performance, identify errors, and improve the Member experience. | Up to 24 months |
| Security | Detect and prevent fraudulent activity, bot traffic, and account takeover attempts on the betbot Platform. | Session / up to 30 days |
You may control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the betbot Platform, including the betbot Login function. betbot does not use third-party advertising cookies or cross-site tracking technologies for behavioural advertising purposes.
betbot retains Member personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce betbot's agreements. The following general retention periods apply:
Upon expiry of the applicable retention period, betbot will securely delete or anonymise the relevant personal data. Members may request early deletion of their personal data subject to betbot's legal obligations — see Section 9 (Your Rights) for details.
betbot takes the security of Member personal data seriously and applies a layered set of technical and organisational security measures to protect it against unauthorised access, disclosure, alteration, or destruction. Key security measures applied by betbot include:
betbot respects the privacy rights of all Members. Subject to applicable law, the following rights are available to you with respect to the personal data betbot holds about you:
Request a copy of the personal data betbot holds about you and information on how it is processed.
Request correction of inaccurate or incomplete personal data held in your betbot account.
Request deletion of your personal data where betbot no longer has a lawful basis for retaining it.
Request that betbot restrict the processing of your personal data in certain defined circumstances.
Request a structured, machine-readable copy of the personal data you have provided to betbot.
Object to betbot processing your personal data for marketing purposes or on the basis of legitimate interests.
To exercise any of the above rights, please contact betbot support at [email protected] with the subject line "Privacy Rights Request" and a description of your request. betbot will respond within 30 days of receiving a valid request. betbot may request proof of identity before processing a privacy rights request to ensure that personal data is not disclosed to an unauthorised party.
Please note that certain rights are subject to limitations. For example, betbot cannot delete transaction records that it is legally required to retain, and betbot cannot fulfil an access request if doing so would compromise an ongoing fraud investigation.
The betbot Platform is strictly intended for adults aged 18 and above. betbot does not knowingly collect personal data from any individual under the age of 18. Age verification is a mandatory step in the betbot registration process, and betbot applies additional checks where there is any reason to believe that a user may be underage.
If betbot discovers that personal data has been collected from a person under the age of 18, that data will be deleted promptly and the relevant account will be closed in accordance with the betbot Terms & Conditions. If you are a parent or guardian and believe that your child has registered for a betbot account or submitted personal data to betbot, please contact [email protected] immediately so that betbot can take the appropriate action without delay.
The betbot Platform may contain references to third-party services such as payment providers. betbot is not responsible for the privacy practices of any third-party service and does not control the content, privacy policies, or data handling practices of external platforms. Members who interact with third-party services do so at their own risk and are encouraged to review the privacy policies of those services independently.
betbot reserves the right to update or revise this Privacy Policy at any time to reflect changes in betbot's data processing practices, changes in applicable law, or changes to the betbot Platform. All updates will be published on this page at betbot.biz/privacy-policy with a revised effective date at the top of the document.
For material changes that significantly affect Member rights, betbot will provide advance notice via the betbot Platform or to the email address registered on the Member's betbot account. Your continued use of the betbot Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept a revised Policy, you should contact betbot support to discuss account closure options.
If you have any questions, concerns, or complaints regarding this Privacy Policy or betbot's handling of your personal data, please contact the betbot Data Protection team using the details below. All privacy-related enquiries must be submitted in English to ensure accurate and prompt handling.
Six core principles that guide how betbot handles your personal data every day
Every data exchange between your device and the betbot Platform is protected by industry-standard 256-bit SSL encryption, ensuring your personal and financial information is never exposed in transit.
betbot will never sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information is used exclusively to operate the betbot Platform and protect your account.
betbot enforces a rigorous Know Your Customer process to verify Member identity and confirm the mandatory 18+ age requirement, protecting both the platform and its Members from fraud and underage access.
You control your communication preferences and can opt out of marketing at any time. betbot's responsible gaming tools also give you direct control over deposit limits, session lengths, and self-exclusion settings.
This Privacy Policy clearly documents every category of data betbot collects, every purpose for which it is used, and every type of third party with whom it may be shared — with no hidden clauses or ambiguous language.
betbot recognises your right to access, correct, delete, and port your personal data. Privacy rights requests are handled within 30 days by the betbot support team at [email protected].
Now that you understand how betbot protects your privacy, you can explore the platform with confidence. Browse our casino games, check out cricket betting markets, or visit our FAQ for any remaining questions. 18+ only.